Daily life3–5 min4 objectives
Rescheduling an Appointment
Move an appointment by phone without losing your slot.
LE
You'll be talking to
Lena · Clinic receptionist
Brisk and organised, juggling a busy phone, helpful once she has your details.
Your mission
Move the appointment to a time that works, confirm every detail of the new one, and avoid any cancellation fee.
The scene
You are at your desk with your calendar open. Your dentist appointment is tomorrow at 10, and a work meeting has just landed on top of it. You call the clinic.
You are the patient calling.
Objectives · tick them live
- 1Say who you are and which appointmentThe learner gives their name, and the date and time of the appointment they want to move.
- 2Ask for a new time and handle no availabilityThe learner proposes a new day or time and, when it is not free, works with the receptionist to find one.
- 3Confirm the new date, time and detailsThe learner repeats back the new appointment and asks anything they need to bring or do.
- 4Ask about the cancellation policy or feeThe learner asks whether moving it costs anything or how much notice is required.
Peek at useful phrases· optional
- “Hello, it's Sam Malik — I have an appointment tomorrow at ten with Dr. Shah.”
- “I'm afraid I need to move it. Do you have anything on Thursday afternoon?”
- “Is there anything earlier in the week?”
- “So that is Friday the 12th at 2:30 — could you confirm?”
- “Is there a fee for rescheduling at short notice?”
- These are in English; in another language the character will use its own natural equivalents.
Set up the scene
How hard the world pushes back
You'll need a microphone. Lena speaks first; just answer as you would in real life.
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