Travel3–5 min4 objectives

Airport Check-in

Passport, bags, seat, gate — get through the desk smoothly.

You'll be talking to

Hannah · Check-in agent

Efficient and polite, by the book, kind if you are kind.

Your mission

Check in, get your bag on the plane, sit where you want to sit, and know exactly where to go next.

The scene

The check-in desk for an international flight. You have one suitcase, a booking reference on your phone, and a flight that leaves in two hours.

You are a passenger.

Objectives · tick them live

1
Present your booking and passport
The learner offers their booking reference or name and their passport when asked.
2
Ask for a seat preference
The learner asks for a window, aisle, or a specific seat.
3
Resolve a baggage issue
The learner deals with a baggage problem raised by the agent: weight, an extra bag, or a fee.
4
Confirm the gate and boarding time
The learner asks for or confirms the gate number and boarding time.

Peek at useful phrases· optional

“Hi, I'm checking in for the flight to London. Here's my passport.”
“Could I have a window seat, please?”
“How much is the excess baggage fee?”
“Which gate is it, and what time does boarding start?”
“Is the flight on time?”
These are in English; in another language the character will use its own natural equivalents.

Set up the scene

Language

How hard the world pushes back

You'll need a microphone. Hannah speaks first; just answer as you would in real life.

Give directions, watch the fare, make small talk.

Get the room you want at a price that makes sense.